Columbia Business School
400 Uris Hall
3022 Broadway
New York, NY 10027–6902

deming@columbia.edu

Paula S. Pontiliano
pp2363@columbia.edu

María José Quinteros
mq2142@columbia.edu

Creating Operational Excellence

The Deming Center for Quality, Productivity, and Competitiveness is a consortium of leading institutions chartered with the exchange of research, best practices and strategic planning to create operational excellence in major corporations worldwide.